Power Moves Agency (ABN 14 424 307 890) understands the importance of, are committed to, protecting your personal information.

This Privacy Policy describes how Power Moves Agency manages your personal information through collection and use, including our obligations and your rights.

Power Moves Agency respects the rights and privacy of all individuals and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Why does Power Moves Agency collect personal information?

Power Moves Agency collects your personal information for the following purposes:

• to provide you with and inform you about our products and services;
• to comply with our contractual and legal obligations;
• to communicate with you;
• to carry out marketing activities, promotions and offers, unless you have opted-out (see ‘Will you receive direct marketing?’ section below);
• to manage and administer our products and services, including account keeping procedures;
• to conduct surveys and obtain your feedback about our business;
• for identity verification purposes;
• to otherwise manage our business; and
• to communicate with you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone, by carrier pigeon or in any other lawful manner.

Power Moves Agency may use your personal information for the above purposes or any other purpose listed on a collection statement at the point of collection or in any other way made clear at the time of collecting the personal information.  Power Moves Agency may also use your personal information for other purposes to which you have consented or as otherwise authorised or required by law.

How does Power Moves Agency collect personal information?

Power Moves Agency collects your information through any of the following ways:

• in person or by phone through our sales and customer service staff or agents;
• via our websites, social media pages, smart phone applications;
• while conducting customer service satisfaction and market research surveys;
• at events and other functions, including verbally, on paper forms or electronic devices;
• from our contact with you, including by telephone, in writing and electronic messages; and
• in the course of administering and performing any contracts, including those with our service providers.

Power Moves Agency may also collect information from you if you provide products and/or services to Power Moves Agency and this personal information is generally collected to assist in obtaining the products and/or services from you.

In some cases, we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.  Where appropriate, we will request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

What types of personal information does Power Moves Agency collect?

Power Moves Agency collects the types of personal information to enable Power Moves Agency to provide and inform you about our products and services, and for the other purposes described in this Privacy Policy.

The type of personal information we may collect can include your name, date of birth, phone number, mobile number, billing information, credit card details, email, home, postal addresses technology log in details and passwords.

If you are a product or service supplier, Power Moves Agency may collect information about your employment or trading history and any business, company or related entity you are involved with.

Where you do not wish to provide us with your personal information, we may not be able to provide you with the requested goods or services.

How does Power Moves Agency use your personal information?

Power Moves Agency may use your personal information for the primary purpose for which it was collected for example, the purpose specified in a privacy collection statement or the purpose that could be reasonably expected at the time the information was collected. Power Moves Agency may also use your personal information for a secondary related purpose.

By submitting your personal information, you consent to Power Moves Agency to using it:

• to provide you with products or services;
• to complete an activity that you have chosen to undertake;
• to administer Power Moves Agency’ relationship with you;
• to monitor online activity on the Power Moves Agency website(s) and/or application(s);
• to market Power Moves Agency’ products and services to you, including online (unless you opt out);
• to respond to a serious threat to an individual’s life or to public health or safety;
• to respond to suspected unlawful activity; or
• where required or authorised by law.

To whom will your personal information be disclosed?

Power Moves Agency may disclose personal information to our suppliers and related organisations that provide us with technical and support services or our professional advisers.  We generally require such third parties to protect your information to the same extent that we do.

In the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, we may disclose personal information that we hold to the third party and its advisors.

We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.

How does Power Moves Agency and protect personal information?

Power Moves Agency may hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers which may be located overseas.

We maintain appropriate physical, procedural and technical security for our office and information storage facilities to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.

Please notify us immediately if you become aware of any breach of security.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Will your information be disclosed overseas?

As at the date of this Privacy Policy, Power Moves Agency is unlikely to disclose your personal information to any person or entity outside Australia. If in future we do propose to disclose your personal information overseas, we will do so in compliance with the requirements of the Privacy Act.

Will you receive direct marketing?

Marketing is important to our continued success. We believe our product and service offering is unique and we like to stay in touch with our clients and associated to inform them of new opportunities.

From time to time, we may contact you to communicate information about new products, services and promotions, either from us or third parties.

We will not disclose or provide your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive direct marketing messages from us. You can make this request by contacting our office via the contact details on www.powermoves.agency

How can you access and correct your personal information?

You may contact our office to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.  We will respond to all requests for access to or correction of personal information within a reasonable time.  You generally have the right to access your personal information, subject to some limitations contained in the Privacy Act 1988 (Cth).

The Australian Privacy Principles set out some circumstances in which Power Moves Agency  is not required to provide you with such access. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.

We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so.  If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

Does Power Moves Agency use ‘cookies’?

Yes. We use cookies to identify specific information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand and improve your user experience. For example, Power Moves Agency or its IT service providers may collect information like the date, time and duration of visits and which webpages are accessed.

While cookies allow a computer to be identified, they do not permit any reference to a specific individual.  For information on cookie settings of your internet browser, please refer to your browser’s manual.

Resolving personal information concerns?

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact our office via the details provided below. Please provide as much detail as possible to assist us in responding appropriately.

Our office will review any complaints received and respond within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5128
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

Will this Privacy Policy change?

Power Moves Agency may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.

Who can you contact about your personal information?

To contact Power Moves Agency about your personal information, concerns or complaints, email hello@powermoves.agency

The last update to this document was 17^th March 2021